What happens when it quietly stops working?

Software does not announce a failure. A report prints blank, a form stops emailing, and nobody notices until a customer does.
Care is us noticing first.

See the plans

The expensive faults are the silent ones.

Nothing errors. Nothing stops. The work carries on and the output is wrong.

A report prints blank

An update replaces a custom template and the next report comes out as a header, a signature and an empty table. It still looks like a document, so it still gets sent.

A form stops emailing

The contact form on the website still says thank you. The enquiry goes nowhere. Weeks of leads can pass before anyone works out why the phone went quiet.

An integration drifts

A field changes name at one end and the data stops arriving at the other. Invoices come through missing the detail somebody downstream needs.

Just moved to ServiceM8?

The first months are when the small questions pile up. Care is someone who already knows your account, on hand while the team settles in.

A person who knows your setup

Questions go straight to the person who set your account up, and you hear back within one business day, by phone or email.

It keeps up with how you work

Once the office and the techs are living in it, small things come up. A new job status, a tweak to an automated text, a login for a new starter. The included time covers them.

You can see what is going on

Customer texts, job notes and time on site kept where you can check them, so you know what the office said and how long each job took without asking.

Your AI keeps working

If your office uses Claude or another AI with ServiceM8, we keep that connection working as either side changes, so the data entry it saves keeps being saved. Setting it up in the first place is the AI program.

Care plans.

Prices are monthly and exclude GST. Month to month, cancel any time, and the included time is there whether or not anything breaks.

Care
$289 + GST a monthAbout an hour of changes included

For a business running ServiceM8 that wants its reports and forms to keep doing what they did the day they were built.

  • Every report your account generates checked daily, with an alert the same day one breaks
  • Your custom templates held on file and put back when an update wipes them
  • A monthly health report on your account, naming the one change we would make next
  • About an hour of small changes and requests each month
  • Replies within one business day, from the person who set your account up
Start Care
Care Plus
$550 + GST a monthAbout two hours of changes included

For a business that gets work from its website as well as from repeat customers, so both sides need watching.

  • Everything in Care
  • Your website and its contact form watched the same way
  • The monthly report covers the site too, including what you rank for and what moved
  • Your Google Business Profile kept current
  • About two hours of changes each month
  • Replies within one business day
Start Care Plus
Partner
$1,200 + GST a monthAbout five hours of changes included

For a business that would rather hand the whole thing over and have one person accountable for how it runs.

  • Everything in Care Plus
  • A deeper quarterly review across both, with a roadmap rather than a single change
  • One page or post a month aimed at what your customers search for
  • About five hours of changes each month
  • Replies the same business day
  • 15% off any build work
Start Partner
Need something built first? Care looks after what is already running. A new report, an integration or a migration is quoted on its own, at a fixed price agreed before anything starts. See what a build costs.

Billed monthly from the day you start. Cancel any time and it runs to the end of the month already paid for. Care plan terms.

Kookabase

Payments handled by Kookabase, our own platform. Receipts and card statements show KOOKABASE, and the tax invoice comes from FFP Digital Pty Ltd, ABN 85 696 412 692.

What lands in your inbox each month.

The checking runs daily and quietly. Once a month it turns into something you can act on in about a minute.

What we found

Every check from the month in one place. What broke, when, what we already fixed, and anything still worth an eye on. Usually the answer is that it all ran, which is the answer you want.

The one thing we would do next

Not a list of twenty. One recommendation, named, with what it would take and what it would change. Picked because we have been looking at your account all month.

Then it is your call

Reply go and it gets done inside the time your plan already includes, at no extra cost. Reply not now and it waits until you want it. Nothing happens without you saying so.

The checking connects with read access and takes a copy of what your systems produce. It changes nothing in your account, and no change is ever made without your yes to that change first.